Gambling Assistance Hotline
It is against the policy to purchase through quantumechoau.com if you’re under the age of 18. To ensure compliance with these age restrictions, we utilize various methods for age and identity verification. Members are required to provide identification upon request.
If identification is not provided within a reasonable time, your account may be suspended, and any potential winnings may be withheld until the verification process is completed.
Gamble Responsibly
While gambling is meant to be an enjoyable activity for many, it can lead to financial or personal harm for some individuals. We are committed to creating a safe space for players to manage and enjoy their online lottery experience while promoting responsible gambling practices.
If you feel that gambling is no longer enjoyable for you, we encourage you to seek professional help.
Self-Assessment Tools
Gambling Help offers tools to assess your gambling behavior:
- Complete the Self-Assessment quiz.
- If you’re unsure about your gambling spending, use the Gambling Calculator to monitor your expenses.
Support for Gambling Issues
If you or someone close to you is experiencing problems with gambling, please contact Gambling Help at 1800 858 858 or visit www.gamblinghelponline.org.au. Gambling Assistance is a free, confidential service available 24/7 across the country.
For region-specific support, please refer to local resources.
Customer Support
If you require assistance with setting spending limits on your account, our customer support team is available via phone at 1300 188 911, through chat, or via email at [email protected].
Setting Spending Limits
You can set a weekly spending limit by logging into your account and navigating to My Account > Spend Limits. If you need help, feel free to contact our Customer Support team for assistance.
Self-Exclusion Option
If you’d like to self-exclude from our services, please get in touch with Customer Support to start the process.
- The self-exclusion period lasts for 12 months.
- Any eligible tickets that remain unplayed will be canceled, and deposits will be refunded.
- Your account must undergo ID verification before you can withdraw any remaining prizes to your bank account.
- You will receive an email confirming your self-exclusion.
- Once the exclusion period concludes, you may request a review of your account by contacting our Gambling Liaison Officer at [email protected].
Lottery Odds
The odds for each game are provided on the play page, along with detailed instructions, prize division odds, and upcoming draw dates. For further information, check out our Help Centre for a detailed breakdown of the odds for all our lottery games.
ID Verification Process
Purchasing through our platform is not allowed for individuals under 18. We have rigorous identity and age verification measures to ensure compliance. Providing valid identification when requested is a mandatory part of the membership process.
If identification is not submitted promptly, your account may be suspended, and any winnings will be withheld until verification is completed.
For withdrawals, your account must be fully verified. In some regions, ID verification is required before making any purchases.